Trade Without Fear — 100% Buyer Protection

At GlobeEasy.com, we understand that global trade involves trust, quality, and reliability. That’s why we’ve designed a Money-Back Guarantee Policy — to protect buyers from non-delivery, product mismatch, or fraud, and ensure suppliers maintain transparency and accountability.

Our policy ensures that every transaction on GlobeEasy is backed by verified contracts, secure escrow payments, and refund assurance, giving global buyers and suppliers confidence to do business safely, no matter the distance.

What Is GlobeEasy’s Money-Back Guarantee?

The GlobeEasy Money-Back Guarantee is a buyer protection program designed to safeguard your investment when you purchase through verified suppliers on our platform.

If your order:

  • Does not arrive,

  • Arrives damaged or defective,

  • Does not match the listed description,then GlobeEasy will either refund your payment or arrange a replacement from the supplier, depending on your preference.

This ensures that buyers across world can trade with total confidence.

How the Money-Back Policy Works

Our process is transparent, step-by-step, and globally standardized:

Step 1: Payment & Order Confirmation

  • Buyer places an order with a Verified Supplier.

  • Payment is made through GlobeEasy’s Escrow Payment System (secured and held until delivery confirmation).

Step 2: Shipment & Delivery Tracking

  • Supplier dispatches goods with tracking and documentation.

  • GlobeEasy’s integrated logistics system monitors progress and updates both parties.

Step 3: Buyer Review & Verification

  • Upon receiving goods, the buyer verifies product condition, quantity, and quality.

  • If any issue is found, a dispute can be raised directly from the trade dashboard.

Step 4: Resolution or Refund

  • GlobeEasy’s Trade Compliance & Resolution Team reviews all evidence.

  • If the supplier is at fault (e.g., poor quality, wrong shipment, non-delivery), GlobeEasy initiates a full or partial refund from the escrow fund.

  • If the issue is resolved with replacement or credit, the refund process is canceled accordingly.

Eligibility Criteria for Refunds

To qualify for the GlobeEasy Money-Back Guarantee, the following conditions must be met:

 The payment must be made through GlobeEasy’s Escrow or Verified Payment Gateway.
 The buyer must raise a claim within 7 days of receiving goods.  For service-related transactions: buyer must raise a claim within 24-48 hours of service completion. after this period, the sevice is considered accepted and closed.
Proof of issue (photos, videos, inspection reports, or invoices) must be uploaded.
 The supplier or vendor must be part of GlobeEasy’s Verified Membership Program (Starter, Silver, Gold, or Diamond).

Refund Coverage Scenarios

  

Non-Delivery or Lost Shipment

100% refund

Damaged Goods During Transit

Up to 100% refund (after verification)

Product Not Matching Description or Sample

100% refund or replacement

Late Shipment Beyond Contract Terms

Partial refund or trade credit

Defective Items Not as Per Quality Standards

Full refund after inspection report

Refund Timeline

Once approved, refunds are processed within 5–10 business days directly to your original payment method (bank, card, or wallet).

  • Domestic refunds (India & South Asia): 3–5 days

  • International refunds: 7–10 days (depending on banking partners)

You’ll receive a transaction reference and email confirmation once your refund is completed.

Fair Dispute Resolution Process

In case of a conflict between buyer and supplier, GlobeEasy provides independent trade mediation to ensure fairness for both sides.

  • Both parties can submit evidence via the Trade Resolution Dashboard.

  • A dedicated Resolution Officer reviews claims within 5–7 business days.

  • GlobeEasy makes a decision based on documented proof, product specs, and logistics data.

  • Funds are released accordingly from the escrow system.

This transparent process ensures that genuine buyers are protected and trustworthy suppliers are rewarded.

Global Coverage & Compliance

GlobeEasy’s Money-Back Guarantee covers transactions across 100+ countries, including:

  • India, UAE, Saudi Arabia, Singapore, China

  • USA, UK, Germany, France, Canada

  • Australia, South Africa, Nigeria, Kenya, Brazil, and more

Our system complies with international trade regulations, ICC (International Chamber of Commerce) standards, and data privacy laws (GDPR, CCPA) — making it one of the most reliable buyer protection frameworks in global B2B commerce.

Why Businesses Trust GlobeEasy’s Money-Back Policy

 Full transparency and accountability in every trade
Real-time tracking of refunds and disputes
 Escrow-secured payments ensure funds are safe until delivery
 Buyer-first policy that encourages global trust
 Seamless integration with logistics and inspection services

GlobeEasy: Trade With Confidence, Not Risk

Every trade on GlobeEasy is backed by a Money-Back Guarantee, ensuring that buyers get what they pay for and suppliers deliver as promised.
Whether you’re sourcing eco-friendly products, manufacturing components, or exporting worldwide — GlobeEasy gives your business the security it deserves.

Your trade. Your trust. Protected by GlobeEasy.

Connect With Us

payment@globeeasy.com