We’re here to make your global trade journey easy, transparent, and reliable. Whether you’re a buyer, seller, or partner, you’ll find answers to the most common questions here.
Explore the sections below or contact us for personalized support.

 Popular Topics

1. Getting Started on GlobeEasy

Learn how to register, set up your profile, and start trading on our global marketplace.

• Create an Account: Sign up using your company details and verify your email.

• Complete Your Profile: Add your business information, logo, and contact details.

• Choose Your Role: Select whether you’re a Buyer, Supplier, or Service Partner.

• Start Selling or Buying: Explore verified listings or post your products and inquiries.

Helpful Tip: Verified suppliers gain higher visibility and trust from global buyers.

2. Managing Your Orders

Stay informed and manage all your transactions in one place.

• Track your order status (Pending, Processing, Shipped, Delivered).

• Communicate with your trading partner directly via dashboard chat.

• Update or cancel orders before confirmation.

• Raise support tickets if something goes wrong.

Note: All communication should remain within GlobeEasy for safety and proof.

3. Payments and Security

We ensure every transaction on GlobeEasy is protected.

• Payments are processed via secure gateways and escrow options.

• Sensitive data like bank or tax info is fully encrypted.

• GlobeEasy verifies all suppliers to maintain trust and transparency.

Reminder: Never send payments outside the platform or via unofficial methods.

4. Shipping and Logistics

Our integrated partners help make global delivery seamless.

• Get quotes from verified logistics providers.

• Track shipments with real-time updates.

• Access customs clearance and export documentation support.

Pro Tip: Use GlobeEasy’s logistics partners to ensure timely and verified delivery.

5. Disputes, Refunds, and Buyer Protection

If a transaction doesn’t go as planned, GlobeEasy is here to help.

• File a dispute within 7 days of order completion.

• Our mediation team reviews both sides and resolves fairly.

• Refunds are processed directly to your original payment method.

Support: Visit the Refunds page for a detailed step-by-step process.

6. Account and Verification

Verification builds credibility and trust.

• Upload valid business documents for verification.

• Verified accounts receive a “Verified Supplier” badge.

• Keep your profile and contact info updated to avoid delays.

7. Reporting and Safety

We are committed to maintaining a safe and ethical marketplace.

• Report suspicious activities, fraud, or misuse.

• Violators are permanently blacklisted.

• All reports remain confidential and are investigated immediately.

🔒 Learn more on our Report Abuse page.